Terms & Conditions
Please read the terms and conditions carefully before placing your order and retain a copy for future reference.
1. General
1.1 These terms and conditions will apply to all transactions placed online, by e-mail, telephone, or by post with EV-ENTZ.CO.UK LIMITED. Please read carefully before placing any order. All contracts shall be governed by and construed in accordance with English Law, and any dispute between us will be resolved exclusively in the courts of England and Wales. Nothing in these terms and conditions will be deemed to affect your statutory rights.
1.2 By using this site you are agreeing to these terms and conditions and all transactions with EV-ENTZ.CO.UK LIMITED, will be governed thereby.
1.3 All references to the 'company', 'us', or 'we' will refer to EV-ENTZ.CO.UK LIMITED. All references to 'the customer' or 'you' shall mean the person or persons purchasing or agreeing to purchase goods or services from the company.
1.4 All prices are shown in pound sterling (£) and are inclusive of UK VAT at the current rate unless clearly stated otherwise..
2. Orders
2.1 We are pleased to accept orders by the following methods. Online transaction (secure server), telephone, post, fax or in person through our store.
2.2 Any order placed by you for goods or services advertised on our website is an offer by you to purchase the goods selected in your order. No contract exists between you and us for the sale of any goods until we accept it (which we may do at our discretion).
2.3 We will send you an email acknowledgment to confirm your order has been received. This acknowledgement is not notification that we have accepted your order.
2.4 If we accept your order we will notify you by email prior to despatch of the goods. If we cannot accept your order we will notify you by email or telephone.
2.5 If in the event that, after we accept your order, we discover that the goods are unavailable or that there was a pricing error on our website in respect of the goods ordered, we reserve the right not to supply the goods ordered and offer you a refund or alternative product.
3. Payment
3.1 Payment for the goods and delivery charges can be made by any method shown on our website at the time the order is placed. Payment shall be due before the delivery date and time. Non payment of an order will result in its cancellation.
3.2 All credit/debit card transactions are subject to validation checks and are authorised by the card issuer. We accept MasterCard, Visa, Electron, and Maestro. If the issuer of your card refuses to authorise payment to us, we will not be liable for any delay and / or non-delivery of your order. No orders for immediate despatch will be accepted or processed without a valid card payment in the name of the registered cardholder.
3.3There will be no delivery until cleared funds are received.
4. Delivery
4.1 The goods ordered will be delivered to the address provided when you place your order. Orders paid for by PayPal will be delivered to the PayPal specified delivery address.
4.2 Items ordered will be delivered as soon as possible, dispatch targeted within one working day of order being placed unless otherwise notified. Every effort is made to ensure that delivery is made within the specified time. All goods are subject to availability. In the event that we are unable to supply your goods within the specified time, we will inform you immediately and advise you of the expected delivery date.
4.3 Upon receipt of your order, you will be asked to sign for the goods received in good condition. If the package does not appear to be in good condition, then please sign for the parcel as UNCHECKED. Failure to do so may affect any warranty claims that you make thereafter.
4.4 In the event of any goods delivered by us being damaged in transit, deficient of items shown on the delivery note, or failing to match the items ordered by you, then such details must be notified by you to us within three working days of the receipt. If no such notification, the customer will be deemed to have accepted the items as satisfactory. We cannot be held responsible for any consequential loss caused by late delivery or failure to deliver by the company’s appointed carrier.
4.5 International delivery:
If the value of goods is greater than €150 (£135), the purchaser/recipient of your goods must pay any Local VAT prior to delivery. They will be contacted by the carrier to arrange payment. VAT is calculated like so: Value of Item + Shipping Cost x VAT Rate of Destination Country.
4.6 Items must be returned to us in original unopened condition, and delivery back to us must be paid by the customer/recipient of the goods. For international returns, any shipping costs incurred for returning an item are the responsibility of the customer/recipient of the goods.
5. Returns and Exchanges
5.1 Under the United Kingdom's Consumer Protection (Distance Selling) Regulations 2000 you as consumer have the right to cancel the contract for the purchase of any item within seven working days of delivery within reason. These include and are not limited to the setup, action, feel, build quality and sound of a product. If you wish to return any item please email support@ev-entz.com, to receive a returns number within your 7 day contractual period with details of why you wish to return your product. Once you have your returns number you can send the item back to us yourselforour courier can collect the item(s) and return them to us at a cost of £10.00 GBP (plus a £5 GBP admin charge for this courier service).
5.2 If the goods supplied to you are faulty or incomplete on arrival (whether or not they were damaged in transit), you must notify us within 7 working days of receipt of the goods and return the goods to us in accordance with our returns policy. Once we have verified the fault with your product within the applicable guarantee period (normally 12 months from delivery) we will normally offer a prompt repair service. If the fault occurs within 28 days of purchase you will always have the option of exchange, refund* or credit (*with proof of purchase). This does not affect your statutory rights.
5.3 Any items that you return to us are at your own risk, therefore we strongly advise all our customers to take reasonable care when returning any items to us for example, by ensuring the goods are correctly addressed, adequately packaged, and carried by a reputable carrier. We recommend that all items returned to us be sent recorded delivery with insurance paid as a minimum. Your local Post Office will be able to advise you.
5.4 Please note that any items returned to us that you claim to be faulty or incomplete are checked and verified by our technicians. Any returned items that are found not to be faulty or incomplete will be returned to you and we shall be entitled to charge you for the return carriage costs via your original payment method. In the event that your credit card has expired, or is declined we will hold the item(s) until full payment has been made for the return carriage.
6. Cancelling An Item
6.1 You have the right to cancel the contract at any time up to 7 working days.
6.2 To exercise your right of cancellation, you must give written notice to us by hand, post or email, giving details of the goods ordered and (where appropriate) their delivery. Notification by phone is not sufficient.
6.3 Except in the case of faulty or mis-described goods, if you exercise your right of cancellation after the goods have been delivered to you, you will be responsible for returning the goods to us at your own cost. The goods must be returned to the address shown within the returns section of our website. You must take reasonable care to ensure the goods are not damaged in the meantime or in transit. In the case of faulty or mis-described goods we shall, either collect the goods from you or ask you to return the goods to us in accordance with our Returns procedure.
6.4 Once you have notified us that you are cancelling the contract, we will refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods.
6.5 You do not have the right to cancel the contract if the order is for the following items:6.5.1All microphones, any in-ear earphones, or in-ear monitors, and any other items that touch your mouth, your nose, or your inner ear;
6.5.2 Bespoke orders and products that require fixed installation;
6.5.3 DVD, audio, and software products where the item has been unsealed.
7. Products
7.1 Products are sold singly unless otherwise stated. Every effort is made to ensure the colours depicted on the site match as closely as possible those of the actual product. Due to technical limitations, some colours may vary.
8. Guarantee
8.1 All products offered are guaranteed for a period of twelve months unless otherwise stated from the date of the original invoice. The guarantee excludes faults caused by accidents, neglect, misuse and fair wear and tear. In the event of a warranty claim, please return the item with a copy of the original receipt to:
Returns Department
EV-ENTZ.CO.UK LIMITED
Standard House
Crawford Street
NP19 7AY
Please identify clearly the area or part that has failed.
9. Pricing and Print Errors
9.1 Prices and specifications are checked to the best of our ability, and whilst every effort has been made to make them accurate, no responsibility will be accepted for errors and omissions. We reserve the right to alter our prices and specifications without notice.
10. Ownership of Goods
10.1 All Items supplied to the customer remain the property of EV-ENTZ.CO.UK LIMITED until final payment of all sums owing in respect of those goods has been received in full by us.
11. Complaints
11.1 Any complaint can be sent to the address below. We will endeavour to deal with your complaint as soon as is possible. In the event where we cannot resolve your complaint immediately, we will advise a likely timescale to you and keep you informed of any investigation.
12. Office Hours
Monday - Saturday, 10.00am - 4.00pm
13. Registered Address & Contact Details
EV-ENTZ.CO.UK LIMITED
Standard House
Crawford Street
NP19 7AY
Tel: 01633 250062
Email: office@ev-entz.co.uk
These terms and conditions do not affect your statutory rights.