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Delivery
The goods ordered will be delivered to the address provided when you place your order. We aim to get your items despatched within 2 working days of your order being placed, unless otherwise notified. Every effort is made to ensure that delivery is made within the estimated time scales and at a maximum of twenty-eight days. All goods are subject to availability. In the event that we are unable to supply your goods within twenty-eight days, we will inform you immediately and advise you of the expected delivery date.
Upon receipt of your order you will be asked to sign for the goods received in good condition. If the package does not appear to be in good condition then please sign for the parcel as UNCHECKED. Failure to do so may affect any warranty claims that you make thereafter. In the event of any goods delivered by us being damaged in transit, deficient of items shown on the delivery note or failing to match the items ordered by you, then such details must be notified by you to us within three working days of the receipt. If we receive no such notification then the customer will be deemed to have accepted the items as satisfactory. We cannot be held responsible for any consequential loss caused by late delivery or failure to deliver by the company’s appointed carrier. Liability in such cases is limited to the value of those items, which are shown to have not been received by the customer.
If you deliberately fail to take delivery of the goods (otherwise by than reason of circumstances beyond control) then without prejudice we may store the goods until actual delivery and charge you for reasonable costs (including insurance) of storage.
If you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations we shall refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods. On exercising your right to cancel you shall be required to return the goods to us. Should you fail to return the goods, we reserve the right to deduct any direct costs incurred by us in retrieving the goods as a result of such failure.
If the goods supplied to you are faulty or incomplete on arrival (whether or not they were damaged in transit), you must notify us within 3 working days of receipt of the goods and return the goods to us within 7 working days in accordance with our returns policy. Once we have verified the fault with your product within the applicable guarantee period (normally 12 months from delivery) we will normally offer a prompt repair service. If the fault occurs within 28 days of purchase you will always have the option of exchange, refund* or credit (*with proof of purchase). This does not affect your statutory rights.
Any items that you return to us are at your own risk, therefore we strongly advise all our customers to take reasonable care when returning any items to us for example, by ensuring the goods are correctly addressed, adequately packaged, and carried by a reputable carrier. We recommend that all items returned to us be sent recorded delivery with insurance paid as a minimum. Your local Post Office will be able to advise you.
Please note that any items returned to us that you claim to be faulty or incomplete are checked and verified by our technicians. Any returned items that are found not to be faulty or incomplete will be returned to you and we shall be entitled to charge you for the return carriage costs via your original payment method. In the event that your credit card has expired, or is declined we will hold the item(s) until full payment has been made for the return carriage.
If you have any questions about our delivery service then please feel free to call us on 01633 250062.
Upon receipt of your order you will be asked to sign for the goods received in good condition. If the package does not appear to be in good condition then please sign for the parcel as UNCHECKED. Failure to do so may affect any warranty claims that you make thereafter. In the event of any goods delivered by us being damaged in transit, deficient of items shown on the delivery note or failing to match the items ordered by you, then such details must be notified by you to us within three working days of the receipt. If we receive no such notification then the customer will be deemed to have accepted the items as satisfactory. We cannot be held responsible for any consequential loss caused by late delivery or failure to deliver by the company’s appointed carrier. Liability in such cases is limited to the value of those items, which are shown to have not been received by the customer.
If you deliberately fail to take delivery of the goods (otherwise by than reason of circumstances beyond control) then without prejudice we may store the goods until actual delivery and charge you for reasonable costs (including insurance) of storage.
If you fail to take delivery because you have cancelled your contract under the Distance Selling Regulations we shall refund or re-credit you within 30 days for any sum that has been paid by you or debited from your credit card for the goods. On exercising your right to cancel you shall be required to return the goods to us. Should you fail to return the goods, we reserve the right to deduct any direct costs incurred by us in retrieving the goods as a result of such failure.
Returns and Exchanges
Under the United Kingdom's Consumer Protection (Distance Selling) Regulations 2000 you as consumer have the right to cancel the contract for the purchase of any item within seven working days of delivery within reason. These include and are not limited to the setup, action, feel, build quality and sound of a product. If you wish to return any item please email office@ev-entz.co.uk, to receive a returns number within your 7 day contractual period with details of why you wish to return your product. Once you have your returns number you can send the item back to us yourself or our courier can collect the item(s) and return them to us at a cost of £10.00. A £5 admin charge for this service will be charged.If the goods supplied to you are faulty or incomplete on arrival (whether or not they were damaged in transit), you must notify us within 3 working days of receipt of the goods and return the goods to us within 7 working days in accordance with our returns policy. Once we have verified the fault with your product within the applicable guarantee period (normally 12 months from delivery) we will normally offer a prompt repair service. If the fault occurs within 28 days of purchase you will always have the option of exchange, refund* or credit (*with proof of purchase). This does not affect your statutory rights.
Any items that you return to us are at your own risk, therefore we strongly advise all our customers to take reasonable care when returning any items to us for example, by ensuring the goods are correctly addressed, adequately packaged, and carried by a reputable carrier. We recommend that all items returned to us be sent recorded delivery with insurance paid as a minimum. Your local Post Office will be able to advise you.
Please note that any items returned to us that you claim to be faulty or incomplete are checked and verified by our technicians. Any returned items that are found not to be faulty or incomplete will be returned to you and we shall be entitled to charge you for the return carriage costs via your original payment method. In the event that your credit card has expired, or is declined we will hold the item(s) until full payment has been made for the return carriage.
If you have any questions about our delivery service then please feel free to call us on 01633 250062.